Dominic.ChukwuGet in touch

IT Support · Cloud · Network Security

Keeping systems connected and people supported.

I'm Dominic Chukwu — an Application Support Engineer in Ireland with experience at Nuacom, SAP and Tizeti Networks.

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Problem-solver, clear communicator.

Skilled IT professional with expertise in cloud technology, data analysis and network security. Experienced in Office 365, local area networks and security, Wi-Fi and VOIP.

A strong communicator with excellent customer support and problem-solving skills, seeking a challenging IT role to grow, broaden my skills and be part of a team that meets and surpasses its goals.

TCP/IPLAN, WAN, Wi-FiMikrotikGrafanaITILJiraMicrosoft 365Azure ADWindows ServerDomainSSO / LDAP / SAMLVMwarePowerShellWiresharkVOIP Monitor

Experience

Where I've worked

Jan 2023 — Present

Application Support Engineer

Nuacom, Maynooth

  • Investigate, troubleshoot and resolve application functionality, performance and configuration issues.
  • Onboard new clients and integrate services with CRMs like Zoho, HubSpot, GoHighLevel and Salesforce.
  • Resolve 15+ customer technical issues daily across calls, tickets and chat.
  • Monitor app performance with Grafana to proactively prevent issues.
  • Handle number porting, orders and installation processes.
Aug 2022 — Dec 2022

Application Support — IT Service Desk

SAP, Dublin

  • Responded to customer inquiries and resolved technical issues promptly and professionally.
  • Built a knowledge base documenting troubleshooting steps and best practices.
  • Assisted with account setup, user access and configuration.
  • Supported Active Directory, Outlook, Exchange, OneDrive, Teams and other Microsoft apps.
  • Resolved data migration, domain verification and cloud app issues on Windows and Mac.
Jul 2018 — Dec 2019

Field Service Team Lead

Tizeti Networks (Wifi.com.ng)

  • Led regional network operations, fixing outages affecting 1,240+ end-users.
  • Configured and deployed firewalls, P2MP links and base-station-to-client connections.
  • Delivered ~5 on-site support visits daily, including urgent callouts.
  • Produced monthly team progress and issue-resolution reports.

Education

Qualifications

BSc Entrepreneurship Engineering

Dundalk Institute of Technology (DkIT)

HND Electrical Electronics Engineering

Federal Polytechnic Nekede, Owerri

OND Computer Engineering

Federal Polytechnic Nekede, Owerri

Training

Certifications

Google IT Support Certificate

Google

Certified Network Security Specialist (CNSS)

ICSI

Ubiquiti Basic Wireless Administrator

Ubiquiti Network Academy

Mikrotik Certified Network Associate (MTCNA)

Mikrotik

Remote Work & Virtual Collaboration (RWVCPC)

CertiProf

Cambium System Management Administrator (CSMA)

cnMaestro

Contact

Let's work together.

Open to challenging IT roles. References available on request.

chukwudominic247@gmail.com +353 89 943 9490

Ireland